How can we help?
Contact Zhang Liu: zhang3917@gmail.com
Include your app version, iOS version, approximate issue time and a short description. For a balance issue, include your AgentiCall account ID and Apple order reference if available. Never send a password, payment-card details or a private recording.
Sign in to the same account
Start with Apple or Google sign-in. Your first successful sign-in automatically creates an ordinary account. To return to that account, use the same sign-in method. Apple, Google and existing username accounts are separate; matching email addresses do not merge balances. You can find your account ID in My → Account Settings. Google sign-in also involves Google processing account and device information for sign-in and analytics; see the Google sign-in privacy explanation.
If you already have a username and password, choose the optional Username/password sign-in entry. An existing password account can change its password while signed in from My → Account Settings. You can browse the home screen while signed out and dismiss the sign-in screen; full account features, schedules and purchases require sign-in.
Guest trial and first sign-in
Eligible new users can try 10 seconds without signing in. The first successful Apple or Google sign-in adds 60 seconds once, while keeping unused guest time. Used time is not restored: using 6 guest seconds before first sign-in leaves 64 seconds. Eligible users who sign in before trying can receive up to 70 seconds in total. Trial eligibility requires a verified Apple app-download record and is not renewed by signing out or signing in again. An existing account can still sign in to its purchased balance without claiming a trial reward.
Guest history and schedules are not guaranteed to return after reinstallation, changing devices or losing guest access; verification may restore eligible unused free time without restoring another guest’s records. Sign in to your existing account to recover its purchased balance.
Microphone and audio
Allow microphone access in iOS Settings and check your internet connection. During a call, use mute and speaker controls; changing Bluetooth devices or receiving a system call may interrupt audio. End the call if it is not working, then reconnect. This is an AI conversation inside the app, not a call to a real telephone number.
Scheduled reminders
Enable notifications and check Focus and sound settings. Open a reminder to answer in the app. Reminders can be delayed or suppressed by device settings. The app maintains a finite queue of upcoming reminders and displays when it needs to be opened to refresh that queue. It is not a guaranteed alarm. An expired reminder does not restart the old ringing window.
Manage a plan in Records → Schedule: edit it, pause it, resume it, or cancel it. Changing a reminder on one device requires your other devices to synchronize.
Minutes, purchases and refunds
Open My → Buy Call Time for 5-, 20- or 60-minute packs. Each is a repeatable, one-time consumable purchase, with no subscription or automatic renewal. Apple shows the local price. Unused purchased time does not expire while your account is retained.
Active connected time consumes the balance, including silence, mute and the closing interval. Ringing, connection setup, hold and recovery do not. If Apple completed a purchase but credit is delayed, use Sync Pending Purchases on the purchase screen. Do not buy another pack just to retry a delayed delivery.
For a refund, visit Apple's Report a Problem. Apple decides eligibility; a request does not guarantee approval. Approved refunds remove the associated time entitlement, and adjustments for already-consumed time may offset future credits. See our service terms.
Privacy and deleting an account
You can end calls, pause or cancel future schedules, and stop using the service. Delete your account from My → Account Settings → Delete Account. Deletion permanently clears the account, schedules, history and remaining time after confirmation; it does not automatically refund purchases. Our privacy policy explains limited trial-claim markers, retained financial records and Google's processing.
Report an unsafe response
End the call and email a short description, approximate time and relevant account ID. Avoid sending unnecessary sensitive details. AgentiCall is for adults aged 18 and over and provides no medical care or emergency service. For an emergency, contact your local emergency service directly.
需要什么帮助？
联系刘章（Zhang Liu）：zhang3917@gmail.com
请说明 App 版本、iOS 版本、问题发生的大致时间和简要情况。余额问题可附 AgentiCall 账号编号及 Apple 订单参考编号。请勿发送密码、银行卡资料或私人通话录音。
登录原来的账号
使用 Apple 或 Google 登录，首次成功登录会自动创建普通账号。再次使用时，请选择原来的登录方式。Apple、Google 与已有用户名账号彼此独立，即使邮箱相同也不会自动合并余额。账号编号可在我的 → 账号设置查看。Google 登录还涉及 Google 为登录功能及分析处理账号和设备资料，详见Google 登录隐私说明。
如果你已有用户名和密码，可选择用户名密码登录。已有密码账号可在登录后的我的 → 账号设置修改密码。退出后仍可浏览首页，也可关闭登录界面；完整账号功能、预约与购买需要登录。
游客试用与首次登录
符合资格的新用户可无需登录体验 10 秒；首次成功使用 Apple 或 Google 登录后，一次性增加 60 秒，并保留未用游客时长。已用时长不返还：游客先用 6 秒，再首次登录，剩余为 64 秒。符合资格且直接登录的新用户合计最多获得 70 秒。试用资格需经验证的 Apple App 下载凭据，退出或重复登录不会重新赠送；已有账号仍可登录使用购买余额，无需领取试用奖励。
重装、换设备或丢失游客访问后，不保证恢复游客历史与预约；核验后可恢复符合资格的未用免费时长，但不会恢复其他游客的记录。已有账号仍可通过登录原账号恢复访问购买余额。
麦克风与声音
请在 iOS 设置中允许麦克风，并检查网络连接。通话内可使用静音和扬声器控制；切换蓝牙设备或接到系统电话可能打断音频。如通话异常，请先挂断，再重新连接。本功能是在 App 内与 AI 交流，不会拨打真实电话号码。
预约提醒
请开启通知，并检查专注模式与声音设置。点击提醒后，在 App 内接听。设备设置可能延迟或隐藏通知。App 只预登记有限数量的未来提醒，并会提示何时需要重新打开以更新提醒队列；它不是保证准时的闹钟。点击已过期的提醒不会重新开始旧通话的响铃。
在记录 → 计划来电中编辑、暂停、恢复或取消预约。在一台设备修改后，其他设备需要同步才能更新本地提醒。
时长、购买与退款
打开我的 → 购买通话时长，选择 5、20 或 60 分钟包。它们是可重复购买的一次性消耗型商品，不是订阅，不会自动续费。价格以 Apple 显示的本地价格为准；账号保留期间，购买后未使用的时长不会过期。
接通后的活动时间会消耗余额，包括安静倾听、静音和收尾阶段；响铃、连接、保持和恢复连接期间不扣时。若 Apple 已完成付款但余额未增加，请在购买页点击同步未完成的购买，不要为了重试而再买一份。
申请退款请使用 Apple“报告问题”。是否批准由 Apple 决定，申请不保证成功。批准退款后会移除对应时长权益；已使用部分的调整可能抵扣未来新增时长。详见服务条款。
隐私和删号
你可以结束通话、暂停或取消未来预约，并停止使用服务。删除路径是我的 → 账号设置 → 删除账号。确认并成功删除后，账号、预约、历史和剩余时长将永久清除，购买不会因此自动退款。最少试用领取标记、财务记录及 Google 处理规则详见隐私政策。
报告不安全的回复
请结束通话，并邮件说明大致时间、相关账号编号及简要情况，避免发送不必要的敏感细节。AgentiCall 仅供 18 岁及以上成年人使用，不提供医疗照护或紧急救援。如遇紧急情况，请直接联系当地紧急服务。